Find your answers here
How long does it takes to prepare my order?
Orders will be processed immediately after payment. Please allow up to 5 business days for your order to be made, processed, and shipped. Shipping time will be added to this.
You will receive an email with a tracking number once your order is ready to be shipped. Use this number to track your package, as not all couriers send delivery notifications.
We have access to the same tracking information as you, so if any issues arise, please contact the delivery company directly.
Can I pick up my order if I live in Ottawa?
Yes! Send me a message
Do you ship worldwide?
We ship only to Canada and the USA
I am living outside of Canada & USA.Can you deliver?
If you have any questions / special requests, please get in touch with me BEFORE ordering.
Located outside USA and Canada? Contact me via CONTACT FORM to estimate shipping costs before ordering - this can save you some money!
How to mesure my wrist for perfect a bracelet size?
Measure your wrist with a flexible tape just below the wrist bone, where you usually wear the bracelet. That would be your wrist size, NOT your bracelet size. To find your bracelet size, add your wrist size for Tight fit add 1/4 inch to 1/2 inch Comfort fit add 3/4 inch to 1 inch Loose fit, add 1 1/4 inch
How to measure my ring size?
Method 1 – Measuring tape
Wrap the tape around the base of your finger so it feels comfortable. Note the measurement in millimetres and compare it with the ring size chart.
Method 2 – String
Wrap a piece of string around your finger and mark where it overlaps. Measure the string with a ruler and compare it with the ring size chart.
Tips
*Measure your finger at room temperature.
*Fingers can be slightly larger in the evening.
*If you are between sizes, choose the larger size.
How to measure my necklace size?
Method 1 – Using a string
- Wrap a piece of string or ribbon around your neck where you want the necklace to sit.
- Mark where the ends meet.
- Lay the string flat and measure it with a ruler.
Method 2 – Using a measuring tape
- Wrap a soft measuring tape around your neck.
- Position it where you want the necklace to fall and read the measurement.
Helpful tips
• Consider the size of the pendant if your necklace includes one.
• Layered necklaces usually look best when lengths differ by at least 2 inches (5 cm).
• If you’re unsure, feel free to contact us — we’re happy to help.
Why is the item not exactly as in the picture?
Please be advised that all my jewelry is made to order, and your item(s) may be slightly different from its picture. I constantly work on improving my designs as well as proportion and balance. Thus, some jewelry pieces might be slightly modified to serve you better and last longer.
Couldn't find your answer?
We're here to assist you! If you have any questions, please don't hesitate to reach out. Our team is ready to help.
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